Q: Are the items new and boxed?
A: All items are brand new and come in the original boxes direct from the manufacturer.

Q: When can I expect my order to arrive?
A: All orders are, where possible, shipped the same day as the payment is received. Most items are shipped using Royal Mail second class post which normally takes 1-3 days to arrive. Delivery times are subject to Royal Mail practices and we cannot be held responsible for the length of delivery time once the parcel leaves us.

Q: Can I receive my order the next day?
A: We offer a next working day delivery service (special delivery) for a small extra charge. This service is not available for Saturday or Bank Holiday deliveries. Please contact us if you require a Saturday delivery

Q: How much is the Shipping and Handling Charge?
A: Shipping and handling is free to the UK on purchases over £10.00. International shipping depends on the weight and size of the item. Please click here to view shipping costs

Q: Do you ship internationally?
A: Yes we ship internationally, please see our shipping page for further details

Q: What if my item is out of stock?
A: Due to the large amount of stock we hold sometimes an item is 'out of stock' and not marked as such. This is unintentional and only happens when the last item is sold in our retail premises and our website database has not been updated. When this arises we will notify you as soon as possible and refund any payment taken.

Q: Can I collect from your premises?
A: Yes you can. As our stock is divided between our retail premises and our warehouse please contact us before collection to enable us to ensure your item is in the shop ready for you to collect.

Q: What if my order arrives broken?
A: The items are very well packed and protected for dispatch. However, if your order does arrive broken or damaged please contact us within seven days and we will replace the item as soon as possible. We will require the damaged item to be returned to us in the original packaging and box etc before sending a replacement.

Q: What collections from Robert Harrop Designs do you stock?
A: We hold substantial stock of the following collections - Camberwick Green, Doggie People, Bagpuss, Mr Benn, Stingray, Thunderbirds, Beano and Dandy, The Clangers, The Magic Roundabout and Paddington Bear.

Q: What collections from Enesco do you stock?
A: We hold substantial stock of the following collections - Beatrix Potter, Classic Pooh, Ewe and Me, Willow Tree, Wallace & Gromit and Comic Cats from Linda Jane Smith.

Q: What collections from Country Artists do you stock?
A: We hold substantial stock of the following collections - A Breed Apart and Speed Freaks.

Q: Can you order items for me?
A: We can order any item from our suppliers, please allow up to 28 days for delivery.